Terms & Conditions

Terms and Conditions

Online Orders

We shall have the right to refuse to accept any orders placed for Plants.

You shall be responsible for the accuracy of an order and for giving us any information necessary for Us to fulfil your order.

No order for Plants shall be deemed accepted by Us until We send an order confirmation email to You.

Plants are subject to availability and due to the seasonal nature of our business, some plants may not be in stock at the time of Your order. We aim to inform You of the availability of Plants by displaying such information on the Website when You browse the Plants. However, if the information is displayed incorrectly and We are unable to supply You with the Plants due to the fact that they are out of stock, We will inform You by email, as soon as possible. You will be given the option of
(i) waiting until the Goods are in stock when We will either deliver them to you or let you know that they are ready for your collection;
(ii) choosing plants of an equivalent price and quality or
(iii) cancelling Your affected order and obtaining a full refund if We have already received payment from You for the cancelled Plants.

We do try to make sure that all details contained within the Website are as accurate as possible. On the rare occasion that there is an error, We will advise You about it as soon as possible.

Please note that any details and/or specifications of the Plants produced by Us (including but not limited to any photographs of the Plants) are intended as a guide only and only give a general approximation of the Plants. For example, the actual colour of the Plants may vary from the colour in the accompanying photograph depending on Your monitor display.

We will not accept orders for the Plants from anyone under the age of 18 years. By using the Website and/or placing orders for the Plants, You confirm that You are aged 18 years or over.

Payment

Picket Lane Nursery accept payment via PayPal either by using your PayPal account or by providing your debit or credit card details.

The card will be charged at the point at which the order is confirmed and the customer will be informed of this transaction via e-mail. In the unlikely event of an order being placed on an ‘out of stock’ item, the customer will be informed via e-mail and the card refunded.

Prices

Prices are inclusive of VAT. Delivery charges are applied if you choose for your plants to be delivered. The delivery charge will be added to the total amount before you place your order. There is no charge if you wish to collect your plants directly from Picket Lane Nursery. Prices of plants are subject to change.

Delivery

Items will be sent first class via Royal Mail. Although not guaranteed, Picket Lane Nursery will endeavour to ensure that your goods will be delivered 3-7 days after the order has been placed. If any delays should occur on a particular item the customer will be notified by e-mail.

We can only deliver orders within the UK.  For more information regarding delivery, please visit Delivery Details.

Data Protection

Your details will never be passed on to a third party and you will not receive advertising from any other company through Picket Lane Nursery.